FAQs

You can also place an order without making an account which is called a Guest Checkout. However, setting up an account will allow you to order without having to enter your details every time you shop with us, making your shopping experience with Mahjbeen seamless.

Registering with Mahjbeen is easy. You can create a unique account by going through the following steps:

• Click on the ‘Login’ sign
• Click on the ‘Sign Up’ tab found on the Customer Login screen.
• Fill in your personal particulars on the account creation page.
• Click on the ‘Sign Up’ tab for account creation.

Click on ‘Forgot Password’ available at the sign-in page. Enter your email address and click on ‘Submit’. A set of instructions will be sent to your registered email to re-set your password. After your credentials have been verified, you will be able to create a new password.

Please sign in and click on ‘My Account’. You will be able to edit/update your particulars in your account and save them for future orders. In case of a confirmed order, if you wish to change the delivery address, contact our customer service immediately. The requested change will be carried out in case the order is not processed.

Please sign-in to ‘My Account’ to view your order history. Click on the order you wish to view to see the details. This facility is available to the registered customers only, not the guest checkout.

Once your shopping cart has all the items that you wish to purchase, you’ll be asked to enter your billing and payment information.

• Sign in to your online account
• When ordering through the product screen you can enter the quantity of products that you want in the quantity field and click ‘Add to Cart’.
• Clicking on the ‘Add to Cart’ button will take you to your Shopping Cart screen where you’ll see a list of the products you’ve selected, the price, quantity, subtotals and grand total.
• Once you’ve added all products into your shopping cart, click Proceed to checkout
• Enter billing and shipping information
• Provide payment information
• Review and submit your order
• Check the Sales Order Summary

A sales order summary acknowledges the order you placed. You should receive this order summary within one hour of placing your order. If you do not get your order summary within one hour, check your junk/spam folder. If you still haven’t received it, regardless, your order has been placed with Mahjbeen. You should call our customer support number to confirm.

You can visit the Order history to check your current order status as well as your previous order history. Check below for different kinds of statuses that can emerge throughout your shopping experience.

You can visit the Order history to check your current order status as well as your previous order history. Check below for different kinds of statuses that can emerge throughout your shopping experience.

• On placing of order while awaiting payment- Payment Pending Authorization: Your order has been logged and we are waiting for authorization from the payment gateway.
• On Payment confirmation: Payment Authorized, Order Processing: Authorization has been received from the payment gateway and your order is being processed.
• Order dispatched from warehouse: Order Shipped: Your order has been shipped by the seller and is on its way to the location specified by you for delivery.
• Order complete: Shipment received and transaction completed.
• Order Cancelled: The order was cancelled.

In registered account, your billing and shipping information will automatically be put in your order. Furthermore, in order history, you’ll have all the information regarding your previous orders and current order with their order statuses. However, in guest checkout, every time you place and order with Mahjbeen, you’ll have to put in your billing and shipping information. Furthermore, you won’t have access to your order status, you’ll have to call or email customer support to inquire about your order status.